I am an event planner for work and I made a few rookie mistakes in the excitement of planning our wedding. I think I was just so excited that someone wanted to marry me! We booked a venue initially and while it was beautiful we failed to understand when planning a wedding how important it is to deal with someone who is prepared to offer you excellent customer service. Weddings are one of the most expensive outlays for a couple and therefore it comes with a high expectation of customer service. The venue we booked were awful and just did not listen to us (and we are pretty laid back) we had to find a new venue very quickly.
This is where Kate/ Froginwell entered our wedding story. I phoned her in a panic explaining what had happened with our existing venue, she listened and did not pass judgement and was extremely understanding, professional and sympathetic. We checked if Kate had the date we were looking for and quickly visited Froginwell. It was booked on the spot (other venue cancelled) and this was prior to the fabulous extension that has recently been built which we were very proud to be the first wedding in. Kate was great and incredibly helpful, she also offered me the best advise I received on the run up to the wedding, which was, ” don’t get too hung up on the detail”, which as an event planner is incredibly difficult to do but like all good advice I took it to heart.
After booking the venue we visited to clarify a few bits and pieces which mainly revolved around alcohol. Kate was accommodating, polite and made the whole experience enjoyable, in fact it felt like we were dealing with a friend. We ordered a fabulous afternoon tea from Kate which took place directly after our ceremony and have received so many compliments about it. Kate and Dani are brilliant, the venue is perfect for a laid back but stylish wedding and if we had to do it all a again we would not change a thing.
I would recommend visiting this venue because it needs to be seen to do it justice and you need to meet Kate and Dani to understand the added value you get from them being involved in your day that you really do not get from other venues.
Thank you Kate for playing such an important part of our fabulous wedding and helping us create such a magical memory for the start of our marriage!
with all our love
Smoo and D xx
Mr & Mrs Wall